Support
Metropoly has no account and makes no network requests, so most questions come down to how a control works. Here are the questions that come up most, and how to reach me directly.
Frequently asked questions
Do I need to sign in or create an account?
No. Metropoly has no accounts, no sign-in and no server. Everything runs on your device.
Where are my presets and settings stored?
On your device only. Presets, your last configuration and your preferences never leave the app. See the privacy policy for details.
Why does the app ask for Photos access?
Only if you choose to save an exported video to your photo library. The permission is add-only: Metropoly cannot read your existing photos.
Why does it ask to send notifications?
Video export keeps rendering if you switch to another app. If it finishes while Metropoly isn't frontmost, a local notification lets you know it's ready. This happens entirely on-device; no notification service is contacted.
I don't hear any sound.
Check that master volume and the individual rhythm volumes aren't at zero, and that no rhythm is muted. Metropoly plays through the iPhone/iPad silent switch by design, like an instrument, so that switch is not the cause.
Does Metropoly work offline?
Yes, fully. There is nothing to connect to, and the app makes no network requests at all.
Which devices are supported?
iPhone, iPad and Mac, with one purchase covering all three.
Still stuck?
Email apps@thijmendam.nl and describe what you were doing, your device and OS version, and (if it's about a specific polyrhythm) the configuration you had set up. I read every message myself.